Membership policies

Membership Holds

• Holds are granted for medical procedures or serious injury, military orders, and pregnancy or maternity.
• Submit the hold form no less than 5 business days before you want the hold to begin.
• A payment that falls inside that 5-day window is charged in full, and you keep access through the end of that billing cycle before the hold starts.
• Holds run 4, 5, or 6 weeks at a time. Every request is reviewed, so approval isn't guaranteed.
• You'll get an email confirming your request, and another telling you whether it was approved.
• When the hold ends your membership reactivates automatically at the current rate.
• Cancelling during a hold follows the 14-day cancellation policy and needs a cancellation form. Rejoining later means whatever the rates are then.

Membership Cancellation

We hate to see you go. Below is our cancelation policy. Fill this out and we'll be in touch shortly to finalize it. This form is the only way to cancel, so nothing gets lost in a text thread.

• Cancel any time with at least 14 days' written notice, submitted through the cancellation form only. Requests by email, phone, or in person can't be accepted.
• A scheduled payment that falls inside the 14-day window is charged in full, whether or not you train during the notice period.
• You keep access to the gym and classes through the end of that final billing cycle.
• All membership payments, including the final one, are non-refundable.